About ExamFactor and the Platform
In India, the Platform is owned, managed, operated and offered by ABP Learning Technologies Private Limited, a company incorporated under the (Indian) Companies Act, 2013, having its registered office at 1st Floor C-12, Sector 3, Noida, Gautam Buddha Nagar, Uttar Pradesh- 201301, India (“ExamFactor India”).
Services
ExamFactor may offer certain products/services to you in collaboration with one or more of the ABP Learning Group Platforms (as defined under the ‘Privacy Policy’ section below). In such cases, to the extent that such product/services are made available to you through the Platform, the Platform Terms shall continue to apply to you.
For the purpose of the Platform Terms, usage of the terms“Platform Services”/ “Services” shall mean and include all the services referred to in this section and such other products or services as may be offered by ExamFactor.
You agree and acknowledge that ExamFactor has no control over and assumes no responsibility for, the User-generated Content (as defined under the ‘Intellectual Property’ section below) and by using the Platform, you expressly relieve ExamFactor from any and all liability arising from the User-generated Content.
You agree and acknowledge that ExamFactor shall have the right at any time to change or discontinue any Service, product, aspect, or feature of the Platform, including without limitation to, the User-generated Content (to the extent it is permitted to, or required, by virtue of being an ‘intermediary’), its availability and Supported/Compatible device required to access or use the Services. ExamFactor reserves the right to terminate your Subscription/Purchase and / or restrict your access to the Platform, if you choose not to provide / partially provide the requested information.
PRIVACY POLICY
ExamFactor Limited and/or its affiliates ("ExamFactor," the "Company," "we," "us," and "our,") respect your privacy and are committed to protecting it through its compliance with its privacy policies. This policy describes:
· the types of information that ExamFactor may collect from you when you access or use its websites, applications and other online services (collectively, referred as "Services"); and
· its practices for collecting, using, maintaining, protecting and disclosing that information.
This policy applies only to the information ExamFactor collects through its Services, in email, text and other electronic communications sent through or in connection with its Services.
This policy DOES NOT apply to information that you provide to, or that is collected by, any third-party, such as schools or coaching institutes through which you subscribe to or purchase and/or pay for ExamFactor 's Services and social networks that you use in connection with its Services. ExamFactor encourages you to consult directly with such third-parties about their privacy practices.
Please read this policy carefully to understand ExamFactor's policies and practices regarding your information and how ExamFactor will treat it. By accessing or using its Services and/or registering for an account with ExamFactor, you agree to this privacy policy and you are consenting to ExamFactor 's collection, use, disclosure, retention, and protection of your personal information as described here. If you do not provide the information ExamFactor requires, ExamFactor may not be able to provide all of its Services to you.
This policy may change from time to time, your continued use of ExamFactor's Services after it makes any change is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Children’s Privacy Policy
Protecting the privacy of children is especially important.
The Platform is not intended for children, does not market to children, and does not knowingly collect personal information from children. All references to “children” or “child” in this Children’s Privacy Policy shall mean children under 13 years of age, and all references to the term “parent” shall include legal guardians. If you are under 13 years of age, then please do not use or access the Website at any time or in any manner. If we learn that personally identifiable information has been provided to us and/or collected on the Website from persons under 13 years of age and without verifiable parental consent, such as through a support request, we take the appropriate steps to delete this information. If you are a parent and discover that your child under 13 years of age has provided personal information through the Website, then you may alert us at support@examfactor.com and request that we delete that child’s information from our systems. A parent or teacher can visit his or her account at any time to delete any information and/or the account.
We encourage parents and teachers to supervise their child or learner’s use of the Platform. No personal information is collected or solicited from a child user of the platform. We may collect analytics data (which does not contain personal information) from a child’s use of the platform in order to offer and develop the Service, and we may collect information about a child such as age and nickname from you as part of your use of the platform and the creation of your child’s user profile. We strive to keep the level of information collected from your child to a minimum, and in no event do we collect more information than what is required to use our learning platform. The platform contains no external links to third-party websites or services. We require all users of the platform to use a parent or guardian’s email address in order to create an account. In order to enable interactive features, such as proctored tests, the platform may request permission to access your device’s camera. Images captured by your device’s camera are processed only on your device by the platform and are never saved. We do not receive the images captured by your device.
We will obtain prior parental consent if any changes we make to this Privacy Policy affect users under the age of 13 in a way that requires such consent under COPPA ( Children's Online Privacy Protection Act)
INFORMATION COLLECTED FROM YOU
We only collect information about you if we have a reason to do so — for example, to provide our Services on the Platform, to communicate with you, or to make our Services better.
We collect this information from the following sources:
Information we collect from You:
- Basic account information: In order to access certain features of the Platform, you will need to create an account and register with us. We ask for basic information which may include your name, an email address, state of residence, and password, along with a username and phone/mobile number, target exam & year, whether learner/parent, age.
- Know Your Customer ('KYC') information: If you are an Content Provider registered with us, then, we also collect the KYC information, which may include information pertaining to your PAN number, aadhaar number, driver’s license, passport, your entity details such as name, MOU/AOA, certificate of incorporation, list of directors/partners, social security number etc., along with the relevant documents. We collect this information and documents from you to complete our verification process including pursuant to any other arrangement/agreement executed with you.
- Public profile information: If you are a Content Provider, we may also collect certain additional information from you to enable creation of your public profile, if any, on the Platform to help Learners and other Users know you better. We do not share your KYC information, documents or any such Personal Information on these public profiles. Your public profile will only contain Personal Information that are required for Learners or Users to know you (as applicable) viz., your username, a brief description of any content you have made available on the Platform, your educational qualifications, your past associations, your photo, and such similar information that may enable a Learner or other User to know you better. The information in your public profile will be based on the information you provide to us or as updated by you on such applicable sections.
- Information when you communicate with us: When you write to us with a question or to ask for help, we will keep that correspondence, and the email address, for future reference; this may also include any phone/ mobile numbers if you have provided us the same as part of your communication either in writing (emails included), over a phone call or otherwise. When you browse pages on our Platform, we will track that for statistical purposes which may be to improve the Platform and the Services. You may also provide us your Personal Information or other information when you respond to surveys, enter any form of contests, tests, events, competitions, webinars, workshops etc., hosted by ExamFactor, either on the Platform or otherwise, or when you otherwise communicate with us via form, e-form, email, phone, or otherwise, we store a copy of our communications (including any call recordings or emails, if any, as permitted by applicable law).
- Information related to location: You may also choose to provide location related information, including but not limited to access to GPS, NAVIC which will enable us, with your consent, to offer customized offerings for specific services where location data is relevant and/or applicable such as informing you whether services on the Platform that you have expressed interest in may be availed of at or near your location.
Information we collect from other sources:
We might receive and collect information about you from other sources in the course of their services to us or from publicly available sources, as permitted by law, which we may combine with other information we receive from or about you. For example, we may receive information about you from a social media site or a Google service if you connect to the Services through that site or if you use the Google sign-in.
INFORMATION COLLECTED AUTOMATICALLY
The information we collect on or through our Services may include:
- Your account information: Your full name, email address, postal code, password and other information you may provide with your account, such as your gender, mobile phone number, website through which you accessed and age. Your profile picture that will be publicly displayed as part of your account profile. You may optionally provide us with this information through third-party sign-in services such as Meta or Facebook and Alphabet or Google (These names may be interchangeably used). In such cases, we fetch and store whatever information is made available to us by you through these sign-in services.
- Your preferences: Your preferences and settings such as time zone and language.
- Your content: Information you provide through our Services, including your reviews, photographs, comments, lists, followers, the users you follow, contact information of people you add to, or notify of, and other information you provide on our Services, and other information in your account profile.
- Your searches and other activities: The search terms you have looked up and results you selected.
- Your browsing information: How long you used our Services and which features you used; the ads you clicked on.
- Your communications: Communications between you and other users or merchants through our Services; your participation in a survey, poll, promotion scheme, contests, tests, events, competitions, webinars etc; your request for certain features (e.g., newsletters, updates or other products).
- Your transactional information: If you make subscriptions or purchases through our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information and credit or payment card information. This information may be shared with third-parties which assist in processing and fulfilling your requests, including PCI compliant payment gateway processors. When you submit credit or payment card information, we encrypt the information using industry standard technologies.
- Your Public Posts: You also may provide information (such as ratings, reviews, tips, photos, comments, likes, bookmarks, friends, lists, etc.) to be published or displayed (hereinafter, "posted") on publicly accessible areas of our Services, or transmitted to other users of our Services or third-parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, you may set certain privacy settings for such information by logging into your account profile. Please be aware that no security measures are perfect or impenetrable (see "Security" section below). Additionally, we cannot control the actions of other users of our Services with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons. We may display this information on the Services, share it with businesses, and further distribute it to a wider audience through third party sites and services. You should be careful about revealing any sensitive details about yourself in such postings.
We use the information you provide to us to enhance the functionality and improve the quality of our Services, and to personalize your experience while using our Services. We also use this information to display relevant advertising, provide support to you, communicate with you, and comply with our legal obligations.
Information about Your Friends
You have the option to request your friends to join the Services by providing their contact information. If you request a friend to join and connect with you on the Services, we will only use your friend's contact information to process your request.
Information about Your Messages
If you exchange messages with others through the Services, we may store them in order to process and deliver them, allow you to manage them, and investigate possible violations of our Terms of Service and wrong-doing in connection with the Services. If you send information from the Services to your mobile device via SMS text message, we may log or store your phone number, phone carrier, and the date and time that the message was processed. Carriers may charge recipients for texts that they receive.
Information We Collect Through Automatic Data Collection Technologies
We may automatically collect certain information about the computer or devices (including mobile devices) you use to access the Services, and about your use of the Services, even if you use the Services without registering or logging in.
- Usage information: Details of your use of our Services, including traffic data, location data, logs and other communication data and the resources that you access and use on or through our Services.
- Computer and device information: Information about your computer, Internet connection and mobile device, including your IP address, operating systems, platforms, browser type, other browsing information (connection, speed, connection type etc.), device type, device's unique device identifier, mobile network information and the device's telephone number.
- Stored information and files: Our applications also may access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts and address book information.
- Location information: Our applications collect real-time information about the location of your device, as permitted by you.
- Last URL visited: The URL of the last web page you visited before visiting our websites.
- Mobile device IDs: Unique mobile device identifier (e.g. IDFA or other device IDs on Apple devices like the iPhone and iPad), if you're using our Services on a mobile device, we may use mobile device IDs (the unique identifier assigned to a device by the manufacturer), instead of cookies, to recognize you. We may do this to store your preferences and track your use of our applications. Unlike cookies, mobile device IDs cannot be deleted. Advertising companies may use device IDs to track your use of our applications, track the number of advertisements displayed, measure advertising performance and display advertisements that are more relevant to you. Analytics companies may use mobile device IDs to track your usage of our applications.
- Your preferences: Your preferences and settings such as time zone and language.
- Your activity on the Services: Information about your activity on the Services, such as your search queries, comments, domain names, search results selected, number of clicks, pages viewed and the order of those pages, how long you visited our Services, the date and time you used the Services, error logs, and other similar information.
- Mobile status: For mobile application users, the online or offline status of your application.
- Applications: If you use the ExamFactor platform, ExamFactor may collect information about the presence and/ or absence and/ or details pertaining to other applications on your mobile phone. The applications we gather information for, may vary across categories including, without limitation, shopping, fashion, food and travel. This will help us understand you and your preferences better and enable ExamFactor to provide you with a personalized experience.
How We Use Your Information
We use the information we collect from and about you for a variety of purposes, including to:
- Process and respond to your queries
- Understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, and make special offers.
- Administer our Services and diagnose technical problems.
- Send you communications that you have requested or that may be of interest to you by way of emails, or courier, or registered post, or telephone calls, or any other mode of communication. We may also share your preferences or the Services availed by you with your network followers on ExamFactor for marketing and other promotional activities of our Services.
- Send you questions from other users that you may be able to answer if you have registered with ExamFactor.
- Enable us to show you ads that are relevant to you.
- Generate and review reports and data about, and to conduct research on, our user base and Service usage patterns.
- Administer contests.
- Provide you with customer support.
- Provide you with policies about your account.
- Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- Notify you about changes to our Services.
- Allow you to participate in interactive features offered through our Services.
- In any other way we may describe when you provide the information.
- For any other purpose with your consent.
We may also use your information to contact you about our own and third-party goods and services that may be of interest to you. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data and/or adjust your user preferences in your account profile.
We may use the information we have collected from you to enable us to display advertisements to our advertisers'/service providers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
Duration for which your information is stored
Mostly, when you delete any of the information provided by you or when you delete your account, on the Platform, the same will be deleted from our servers too. However, in certain cases, we will retain your information for as long as it is required for us to retain for the purposes stated hereinabove, including for the purpose of complying with legal obligation or business compliances.
Further, please note that we may not be able to delete all communications or photos, files, or other documents publicly made available by you on the Platform (for example: comments, feedback, etc.), however, we shall anonymize your Personal Information in such a way that you can no longer be identified as an individual in association with such information made available by you on the Platform. We will never disclose aggregated or de-identified information in a manner that could identify you as an individual.
Note: If you wish to exercise any of your rights (as specified in ‘Your Rights’ section below) to access, modify and delete any or all information stored about you, then you may do so by using the options provided within the Platform. You can always write to us for any clarifications needed.
Your Choices
- Limit the information You provide: You always have an option to choose the information you provide to us, including the option to update or delete your information. However, please note that lack of certain information may not allow you the access to the Platform or any of its features, in part or in full.
- Limit the communications You receive from us: Further, you will also have the option to choose what kind of communication you would like to receive from us and whether you would like to receive such communication at all or not. However, there may be certain communications that are required for legal or security purposes, including changes to various legal agreements, that you may not be able to limit.
- Reject Cookies and other similar technologies: You may reject or remove cookies from your web browser; you will always have the option to change the default settings on your web browser if the same is set to ‘accept cookies’. However, please note that some Services offered on the Platform may not function or be available to you, when the cookies are rejected, removed, or disabled.
LINK TO THIRD PARTIES
We may collect, process and store your user ID associated with any social media account (such as your Facebook and Google account) that you use to sign into the Services or connect with or use with the Services. When you sign in to your account with your social media account information, or otherwise connect to your social media account with the Services, you consent to our collection, storage, and use, in accordance with this Privacy Policy, of the information that you make available to us through the social media interface. This could include, without limitation, any information that you have made public through your social media account, information that the social media service shares with us, or information that is disclosed during the sign-in process. Please see your social media provider's privacy policy and help center for more information about how they share information when you choose to connect your account.
We may also obtain information about you from third parties such as partners, marketers, third-party websites, and researchers, and combine that information with information which we collect from or about you.
SHARING OR DISCLOSURE OF INFORMATION COLLECTED
We may disclose personal information that we collect or you provide, as described in this privacy policy, in the following ways:
General Information Disclosures
- To our subsidiaries and affiliateswhich are entities under common ownership or control of our ultimate parent company ABP Learning Technologies Private Limited.
- To contractors, advertisers/service providers who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of ExamFactor's assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by ExamFactor about the users of our Services are among the assets transferred.
- To third-parties to market their products or services to you if you have consented to receive the promotional updates. We contractually require these third-parties to keep personal information confidential and use it only for the purposes for which we disclose it to them to fulfill the purpose for which you provide it.
- For any other purpose disclosed by us when you provide the information.
- Service Providers.We may share your information with outside vendors that we use for a variety of purposes, such as to send you communications via emails, messages or tele-call to inform you about our products that may be of interest to you, push notifications to your mobile device on our behalf, provide voice recognition services to process your spoken queries and questions, help us analyze use of our Services, and process and collect payments. Some of our products, services and databases are hosted by third party hosting services providers. We also may use vendors for other projects, such as conducting surveys for us. We may share information about you with these vendors only to enable them to perform their services.
- Legal Purposes. We may share your information when we believe in good faith that such sharing is reasonably necessary in order to investigate, prevent, or take action regarding possible illegal activities or to comply with legal process. We may also share your information to investigate and address threats or potential threats to the physical safety of any person, to investigate and address violations of this Privacy Policy or the Terms of Service, or to investigate and address violations of the rights of third parties and/or to protect the rights, property and safety of ExamFactor, our employees, users, or the public. This may involve the sharing of your information with law enforcement, government agencies, courts, and/or other organizations on account of legal request such as subpoena, court order or government demand to comply with the law.
- Social Networks. If you interact with social media features on our Services, such as the Facebook Like button, or use your social media credentials to log-in or post content, these features may collect information about your use of the Services, as well as post information about your activities on the social media service. Your interactions with social media companies are governed by their privacy policies.
- To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of ExamFactor, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
- Consent.We may share your information in any other circumstances where we have your consent.
Terms of Sale
PURCHASE QUALIFICATION - ACCOUNT SECURITY
To make a purchase on any of ExamFactor centers or websites, you must comply with the terms set out in this Terms of Sale. You acknowledge that you are responsible for maintaining the security of, and restricting access to, your account and password, and you agree to accept responsibility for all purchases / registration and other activities that occur under your account. ExamFactor reserves the right to refuse or cancel subscriptions or purchases at any time in its sole discretion.
PRICING AND PAYMENT METHODS & TERMS
The policies and procedures for receiving payments for the services provided through the ExamFactor Platform are described in the Terms of Use. Acceptable forms of payment are mentioned in these policies and procedures. The main objective of ExamFactor is to ensure that the ExamFactor Platforms are easy to use and equipped with the kind of security architecture that users would reasonably expect to protect any financial information they might provide.
The conditions in this Policy must be acknowledged in their entirety, and by using, browsing, accessing, or making purchases from the ExamFactor Platform, you consent to being bound by them.
Pricing
Without previous warning, product pricing, offers, and promotions may vary from time to time. The taxes are already included in all of the pricing shown on the website www.Examfactor.in. ExamFactor retains the right, in its sole discretion, to alter the costs of our products, our services, and their accessibility. In the event that the product's pricing on the website changes at any moment, no refunds of orders will be accepted.
Promotional mistakes: Although the ExamFactor Digital website works hard to keep promotions accurate, there may be a few unusual instances where an offer or discount is not applied. Customers can change their orders or cancel existing ones. Any discrepancy in the discount or any voiced reservations by the client after order delivery won't be taken into consideration.
Payment Options:
ExamFactor gives users a variety of payment choices. ExamFactor retains the right to introduce or remove any of the following payment methods without prior notification to the User:
- Payment using online banking services;
- Payment using certain credit cards;
- Payment with certain debit cards;
- Payment through prepaid payment instruments and electronic wallets;
- Payment through rewards points available in your account
- Any other payment option that may be provided by ExamFactor from time to time,
Reasonable efforts are made to provide the options through many banking channels; ExamFactor now only takes payments from a chosen few major financial routes.
In order to use the Payment Options, the User undertakes to supply true, correct, and full financial information, such as credit/debit card information or prepaid payment instrument account information, which may be saved by an ExamFactor third-party payment gateway provider.
The User(s) shall not use a credit/debit card or prepaid instrument that the User(s) does not lawfully possess or for which the User(s) is/are not lawfully authorised.
For the security and confidentiality of his or her financial information, the user shall be fully responsible. ExamFactor expressly disclaims any responsibility for any damages that may result from the unauthorized use of the User's identity or financial information, including information pertaining to payment options.
ExamFactor is not liable for any loss or damage incurred by a User as a result of:
- Failure to obtain authorization for any transaction, including those made with gift cards and vouchers provided to Users as part of ExamFactor promotions; or
- Exceeding the credit/debit limit mutually agreed upon between the User and the issuing bank.
- Any payment-related problem brought on by errors in the transaction's technology.
- Transaction rejection due to events outside ExamFactor's control.
The amount of transactions a User may do on the ExamFactor Platform may be subject to restrictions set by ExamFactor in its sole discretion. ExamFactor retains the right to refuse to accept any transactions from the User if they go beyond the transactional limitations set by ExamFactor. ExamFactor reserves the right to refuse to accept any transactions coming from Users who have a history of dubious or suspicious activities on the ExamFactor Platform. ExamFactor has the right to refuse such transactions if it is unsatisfied with a User's trustworthiness or the veracity of a transaction made on the ExamFactor Platform.
Because of the User's suspicious behaviour on the ExamFactor Platform, ExamFactor has decided not to execute a transaction or has delayed processing of a transaction. The User acknowledges and accepts that ExamFactor shall not be liable for any damage, interests, or claims stemming from this decision.
- The terms and conditions of the User's bank, relevant financial institution, and/or card issuing association may be applicable in order to allow User to make payments for purchasing Products on the ExamFactor Platform in addition to this Policy. ExamFactor does not have any influence over the User's bank, financial institution, or card issuing association's decision to reject or prohibit the User from making electronic payments for the purchase of the Products on the ExamFactor Platform, hence ExamFactor will not be held responsible at any time.
In accordance with current Indian legislation, ExamFactor may occasionally enter into contracts with banks and other third-party payment service providers to create nodal bank accounts. This will be done to make it easier for Users to pay other third parties than ExamFactor.
"All remittances and monetary transactions with ExamFactor shall be effected exclusively in the lawful currency of the Republic of India, being Indian Rupees (₹)."
Scholarship Coupon:
Please note that all discounts provided through scholarship coupons are exclusively applicable towards tuition fees and cannot be utilized for operating or platform charges.
Of the total fees charged by the platform, 60% is allocated for tuition expenses, while the remaining portion is allocated for platform fees.
Consequently, even if a learner achieves a perfect score of 100% in the Scholarship Test provided by the platform, they will only be entitled to claim up to a 60% discount on all ExamFactor Products.
REFUND POLICY
- Refund in case of incorrect purchase:Programs purchased will not be refunded or changed to another program on grounds of incorrect selection at the time of purchase.
The user who enrols in a programme is solely responsible for verifying the correctness of the programme they have chosen and assessing its applicability and relevance. A program's enrollment is not transferrable.
- Refund in case of server error: In case the same program is purchased twice due to some server error, the following refund rules will apply - If the learner informs us a. within 7 days, full refund would be done. b. Post 7 days from purchase he/she would be provided with a credit note, which is 10% of the purchase value.
- Refund in case of special approval: Refund is possible only if applied within 7 days of the purchase of the product. All refunds will be processed on a special approval basis. The admission fees and govt. taxes are excluded fully from the refund. The final refund amount will be at the sole discretion of ExamFactor basis veracity of the claim & will not exceed 25% of the amount paid by the learner excluding Admission Fee & Govt. Taxes.
- Refund in case of free trial period: In case the same program is purchased under free trial period, You must notify us of your intention to discontinue the crash course subscription within 3 days of subscribing; otherwise, a refund will not be issued.
This is applicable across all the online Programs.
- Due to the large number of organisations involved in the processing of online transactions, the issues with the current Internet infrastructure, and the working hours and holidays of financial institutions, the company makes no guarantees in any way regarding the accuracy or timeliness of refunds reaching the customers' cards or bank accounts.
- A Refund Request will be deemed valid only if it is made through an email within 7 days of the date of purchase.
- Any refund request submitted after 7 days of the date of purchase will not be considered in any circumstances.
- Once You have subscribed to a service, Your payment is non-refundable, and any sum paid shall stand allocated.
- Application functionality and server uptime are not guaranteed by the company. All are done with good faith, and the only thing for which we are liable is a return of your money. We don't assume any responsibility for free services.
- .In the case that a User decides to cancel his or her ExamFactor account, the User understands that any and all rewards points in their account will be automatically lost. Therefore, the User consents to utilise and use up all rewards points before asking to have his or her account on the ExamFactor Digital Platform deactivated.
"All remittances and monetary transactions with ExamFactor shall be effected exclusively in the lawful currency of the Republic of India, being Indian Rupees (₹)."
TERMINATION
Termination by you:You may, at any point in time, choose to terminate your subscription to a service by sending us an e-mail. Such termination will not change any amounts due to us.
Termination by ExamFactor: Breach of any of the terms of this Agreement constitutes a termination of the Agreement. Any and all amounts due under this Agreement shall survive the Term of this Agreement. If you fail, or ExamFactor suspects that you have failed, to comply with any of the provisions of this Agreement, including but not limited to failure to make payment of fees due, failure to provide ExamFactor with a valid credit card or with accurate and complete Registration Data, failure to safeguard your Account information, violation of the Usage Rules or any license to the software, or infringement or other violation of third parties' rights, ExamFactor, after notice of 07 (seven) days to rectify such failure to you, may terminate your subscription and/or your Account if such failure on your part still continues. No refunds will be issued in such a case for early Termination.
ExamFactor Warranties
ExamFactor warrants that the Product will be free from defects in materials and workmanship under normal use (and subject to the remaining terms of this Limited Warranty document set out above and below) for a period of ONE (1) YEAR from the date of retail purchase by the original purchaser who purchased the Product (also referred to below as “you” or “your”) (this period being the “Warranty Period”). ExamFactor does not warrant that the operation of the Product will be uninterrupted or error-free. ExamFactor is not responsible for damage arising from failure to follow instructions relating to the Product’s use.
During this Warranty Period, if a defect arises, and provided you follow the instructions for returning the Product set out below, ExamFactor (or its authorized distributor or agent) will have the option, either:
- repair the Product using either new or refurbished parts;
- replace the Product with a new or refurbished Product; or
- refund the purchase price of the Product.
Any replacement may be, at the absolute option of ExamFactor, a new or refurbished product. A replacement or repaired Product will benefit from this Limited Warranty for the remainder of the Warranty Period or (90) days from the date of replacement or repair, whichever provides longer coverage for you.
When a Product is exchanged, any replacement item becomes your property and the replaced item becomes ExamFactor property. When a refund is given, the Product for which the refund is provided must be returned to ExamFactor and becomes ExamFactor’s property.
What the Limited Warranty covers
This warranty does not apply:
- to consumable parts of the Product, such as batteries. If the battery is damaged due to a defect in materials or workmanship, then ExamFactor may either replace the Product in its entirety or refund the purchase price. However, ExamFactor will not provide a replacement battery as it is integrated into the Product and therefore not replaceable/removable;
- to cosmetic damage due to fair wear and tear, including but not limited to scratches, dents, and broken plastic on ports;
- defects or damage caused by misuse, accident (including without limitation collision, fire, and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair by a non-ExamFactor’s entity, improper storage, or if the serial number has been removed;
- to damage caused by operating the Product outside the permitted or intended uses described by ExamFactor on its website, marketing materials, or product instructions;
- to damage caused by use with non-ExamFactor products;
- to any non-ExamFactor hardware products or any software, unless the hardware or software is packaged with ExamFactor hardware at the time of your purchase.
Warranty claims may not be made where the serial number on the Product has been altered, removed, or cannot be identified. Limitations of Liability
This Limited Warranty gives you specific legal rights against ExamFactor, but nothing in this Limited Warranty seeks to override any additional rights you may have in your country against ExamFactor (as manufacturer) or the person from whom you purchased the Product.
ExamFactor will be liable to you for all losses you suffer which were foreseeable consequences of ExamFactor’s failure to comply with the terms of this Limited Warranty, but, except where it is unlawful or illegal for ExamFactor’s to exclude or attempt to exclude liability) in no event will ExamFactor’s be liable to you for any indirect, incidental, consequential, special, or punitive damages or losses that you suffer as a result of ExamFactor’s failure to comply with this Limited
Warranty which may fall into the following categories:
- loss of use;
- loss of income or revenue;
- loss of profits;
- loss of the use of money;
- loss of anticipated savings;
- loss of business;
- loss of opportunity;
- loss of goodwill;
- loss of reputation;
- loss of, damage to, or corruption of data;
- any costs of recovering, programming, or reproducing any program or data stored or used with ExamFactor’s products;
- and any failure to maintain the confidentiality of data stored on the Product. However, nothing in this Limited Warranty shall prevent you from bringing a claim against ExamFactor’s for foreseeable loss of, or damage to, your physical property caused by a defective Product. Nothing in this Limited Warranty excludes or limits in any way.
ExamFactor’s liability for:
- death or personal injury claims caused by ExamFactor’s negligence;
- fraud or fraudulent misrepresentation;
- any breach of the obligations implied by law regarding the passing of a good title to the Product.
- for legal protection applying in your country for certain product liability issues that cannot be excluded by law; or
- for any other matter for which it would be illegal or unlawful for ExamFactor to exclude or attempt to exclude.
Claiming under the Limited Warranty
You should retain a copy of your proof of purchase to make it easier for ExamFactor’s to process any claim you may make under this Limited Warranty.
To make a claim under this Limited Warranty, you must contact ExamFactor’s in the first instance using the following support contact support@examfactor.com within the Warranty Period. ExamFactor will provide you with a Return Material Authorization (“RMA”) to be used in any subsequent correspondence that you have with ExamFactor in connection with making a claim under this Limited Warranty. You will then need to return the defective Product, together with proof of purchase, to the address specified by ExamFactor in connection with the RMA. The cost of returning the Product to ExamFactor will be at your cost.
SECURITY OF INFORMATION COLLECTED
We have implemented appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to your information and to maintain data security. These safeguards take into account the sensitivity of the information that we collect, process and store and the current state of technology. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. The third party service providers with respect to payment gateway and payment processing are all validated as compliant with the payment card industry standard (generally referred to as PCI compliant service providers).
We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your personal information secure. You should not share your user name, password, or other security information for your ExamFactor account with anyone. If we receive instructions using your user name and password, we will consider that you have authorized the instructions.
Individual Rights
You may opt not to receive promotional emails from us by contacting us as indicated below or by following the “unsubscribe” instructions in any promotional email you receive from us. Please note, however, that we may still send you non-promotional emails about your relationship with us.
Your Rights - You have the right to
- request confirmation of whether we store, use or share any of your personal data;
- obtain access to or a copy of your personal data;
- receive an electronic copy of personal data that you have provided to us, or ask us to send that information to another company (the “right of data portability”);
- restrict our uses of your personal data or object to those uses;
- seek correction of inaccurate, untrue or incomplete personal data; or
- request erasure of personal data held about you by us, subject to certain exceptions prescribed by law.
Where we are relying on consent to process your personal data, you have the right to withdraw that consent at any time. However, withdrawing consent will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. If you would like to exercise any of these rights, please contact us at the email or physical address set out below. You will not have to pay a fee to exercise any of these rights.We will retain Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.
Intellectual Property and License to User-generated Content
- User-generated Content:You shall remain the sole owner of any content uploaded or published or submitted or posted by you on the Platform, including without limitation, the content published by you as a Content Provider and/or any text, image, media, written statements or other content posted or published by a User anywhere on the Platform including without limitations in the comments section (“User-generated Content”)and ExamFactor does not claim any ownership over any User-generated Content uploaded/published by any User on the Platform.
By submitting the User-generated Content on the Platform, you hereby grant ExamFactor a limited, worldwide, non-exclusive, royalty-free, sub-licensable and transferable license to use, reproduce, distribute, share, display, publish, retain, make available online and/or electronically transmit such User-generated Content as well as technical information collected via the Platform to the extent necessary
- to provide the Platform and our Services;
- to perform our obligations under the Platform Terms and other written agreement with the User;
- to provide, monitor, correct, and improve the Platform and Services related thereto;
- for the ExamFactor Platform and ExamFactor’s (and its successors’, subsidiaries and affiliates’) business, including without limitation for promoting and redistributing part or all of the ExamFactor Platform in any media formats and through any media channels;
- to de-identify User data such that there is no reasonable basis to believe that the information can be used, alone, or in combination with other reasonably available information, to identify any individual or to identify User as the source of such data;
- to aggregate User data with other data;
- to comply with applicable laws.
However, please note that we will never disclose aggregated or de-identified information in a manner that could identify you as an individual, and all your information shall be processed in accordance with our Privacy Policy.
You also hereby grant each User of the Platform a limited, non-exclusive license to access your User-generated Content through the Platform.
ExamFactor Content:ExamFactor and/or its affiliates own all information and materials (in whatever form or media) provided or communicated to you by or on behalf of ExamFactor including but not limited to, the Platform, illustrations, letters, images, ideas, concepts, the layout, design, flow, look and feel of the Platform, logos, marks, graphics, audio files, video files, any software which is owned by or licensed to ExamFactor and / or its affiliates, the underlying source and object code, instructions embedded in any form of digital documents and other data, information, or material made available to you by ExamFactor (“ExamFactor Content”).
ExamFactor Content specifically excludes any content uploaded by the Users, including without limitation, any User-generated Content on the Platform. ExamFactor Content, including its trademarks, will not be used, modified, or altered by you in any way. You acknowledge and agree that you do not acquire any ownership or rights to the ExamFactor Content or the Platform by use of the Platform. You acknowledge and agree that the ExamFactor Content is protected by the copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws and any unauthorized use, reproduction, modification, distribution, transmission, republication, display or performance of the ExamFactor Content and any component thereof is strictly prohibited.
You confirm and undertake not to utilize any data mining tools, robots, or similar data gathering and extraction tools to extract for re-utilization of any substantial parts of this Platform, without ExamFactor’s express prior written consent.
Subscription terms
For Learners, ExamFactor does not charge any fee for registration and account creation. However, certain Services offered by ExamFactor may be chargeable. Accordingly, access to certain Services and features is offered by ExamFactor through a multi- tiered paid subscription plan(s) or purchases; the details of the Services and applicable features along with their corresponding prices can be found on our site and/or Application (“Subscription”/ “Subscription Service”). You can purchase Subscriptions by following the instructions you encounter as you navigate through the Platform.
The terms that are applicable to Your purchase of Subscription(s) -Purchase of a Subscription will allow you access only to the content available under the category and topology of content for which you have purchased the Subscription. The Services offered, and the validity/term of your Subscription (“Subscription Period”)may vary depending on the plan you may purchase. Hence, before you proceed to purchase any Subscription, please read and understand the details of the Subscription(s) you intend to purchase on the Platform. If you are unclear about any part of the Subscription offering or need further clarification, then please feel free to write to us prior to your purchase at the email address provided in the ‘Contact for User Support/Queries’ section below.
We may personalize Services and feature them as part of Subscriptions, including showing you recommendations on content in the subscribed category, and other related categories that might be of interest to you. We also endeavor to continuously improve the Subscription offerings to improve your Platform experience.
Subscription Period may be extended upon renewal of your already purchased Subscription. The terms of renewal, if any, can be found on our website and/or Application. However, please note that the prices may stand revised from the time of your first purchase of the Subscription. The Subscription is of a personal nature and is solely for the benefit of the person subscribing and is not allowed to be resold by you or transferred to or shared with any other person for consideration or otherwise. In the event we get to know that any User has resold / transferred / shared Subscription with another person, then ExamFactor retains the right to cancel/terminate the Subscription forthwith.
Due to the limitations, if any, imposed on us by our Content Providers (who own the Content Provider Content), the Content Provider Content we make available to you under any Subscription offering are subject to restrictions on viewing access and on the length of time we make them available to you. These restrictions may change over time as we add new features, devices and content to our Subscription Service. Illustratively, following are some of the restrictions that are applicable to your access to the content (made available through Subscription Service or otherwise):
- Live
- Streaming of Content Provider Content/ Live Videos: You will get access to attend live videos (in other words, live- streamed content), if the same is offered as part of your purchased Subscription. The access shall be available to you through the Platform during the Subscription Period and shall be subject to the Platform Terms. Please be sure to use a Supported/Compatible device (refer to the ‘Right to Access and Account Creation’ section above) while accessing the live videos.
- Viewing Period
- Depending on the Subscription, we may make available the recorded versions of any relevant live video to you for continued viewing on the Platform (which may include in-app downloading as mentioned below) during your Subscription Period. Please note that availability of the recorded versions of any relevant live video content for your subsequent access on the Platform is subject to our agreements with the Content Providers, and we do not in any manner guarantee the availability of the same for any reason whatsoever.
- In-App Downloading
Depending upon your Subscription, you may only have an option to do in-app downloads and the downloaded content can be viewed by you during the Subscription Period. After downloading the Content Provider Content, you shall have access to the same for the Subscription Period only and all access to the downloaded content shall be removed on expiry or termination of your Subscription, as the case maybe.
- Quality of Streaming
The resolution and quality of the content you receive will depend on a number of factors, including the type of Compatible Device on which you are accessing the Content Provider Content and your bandwidth, which may increase or decrease over the course of your viewing. While we strive to provide you with a high-quality viewing experience, we make no guarantee as to the resolution or quality of the content you will see when streaming.
Depending on the Subscription Service you have purchased, you may be given access to certain additional Services and features. The additional terms applicable to each of these additional Services may be made available to you on the Platform in the form of terms and conditions or FAQs (Frequently Asked Questions) for that specific Service or may be otherwise communicated to you. Hence, please be sure to go through the Platform Terms to understand the additional services, if any made available to you, and how you can avail the same.
Copyright, Trademarks, and other Intellectual Property Rights
At ExamFactor, we respect the intellectual property of others just as much ours and, hence, if you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement of your intellectual property (including your copyrights and trademarks), then kindly write to us at suppprt@ExamFactor.com with complete details.If ExamFactor has knowledge of or has any reason to believe that any User-generated Content on the Platform violates the intellectual property rights of ExamFactor or other Users, then we reserve the right to remove access to such content.
ExamFactor’s Rights
In respect of the entire Platform, ExamFactor reserves the following rights:
- ExamFactor reserves the right to put on-hold or reject or suspend or terminate your registration on the Platform for the purpose of complying with the legal and regulatory requirements.
- ExamFactor reserves the right to remove you and/or the User-generated Content without notice if you violate any provisions of the Platform Terms.
- ExamFactor may modify, terminate, or refuse to provide Services at any time for any reason, without notice.
- Notwithstanding anything contrary stated in the Platform Terms, in its sole discretion, ExamFactor may remove anyone from the Platform at any time for any reason.
- ExamFactor reserves the right to access your account and/or the User-generated Content in order to respond to requests for technical support, to maintain the safety and security of the Platform, legal purposes and for other legitimate business purposes, as necessary, in ExamFactor’s discretion.
- ExamFactor reserves the right to access your account and/or the User-generated Content in order to respond to requests for technical support, to maintain the safety and security of the Platform, legal purposes and for other legitimate business purposes, as necessary, in ExamFactor’s discretion.
Deletion of Account
As a Learner, you may delete your account at any time by either writing to us at the email address provided under ‘Contact for User Support/Queries’ section below or by using the delete option provided within your account on the Platform (if available). If your account is deleted (regardless of the reason), you will no longer have access to your account on the Platform and your User-generated Content may no longer be available; any deletion once processed is irrecoverable. ExamFactor is not responsible for the loss of your information and/or User-generated Content upon deletion and ExamFactor shall not be liable to any party in any way for the inability to access User-generated Content arising from any deletion. Please note that all accounts will remain active unless you explicitly ask us to delete it, and applicable Subscription payments shall continue to be deducted until canceled by you or until your account is deleted on your request (as stated in the ‘Pricing and Payments’ section above) or otherwise terminated in accordance with the Platform Terms.
Please note that we may not be able to delete all communications or photos, files, or other documents publicly made available by you on the Platform, however, we shall anonymize your Personal Information (as defined in the Privacy Policy) in such a way that you can no longer be identified as an individual in association with such information made available by you on the Platform. We will never disclose aggregated or de-identified information in a manner that could identify you as an individual.
If you are a Content Provider, your access and use of the Platform may be subject to a separate agreement with ExamFactor and shall be collectively governed by the terms of such agreement, the Terms and Conditions and other Platform Terms.
Disclaimer:
YOU AGREE THAT THE PLATFORM, CONTENT, AND ALL MATERIALS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND YOUR USE OF THE PLATFORM SHALL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, EXAMFACTOR, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS DISCLAIM AND EXCLUDE ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE PLATFORM AND YOUR USE THEREOF. TO THE FULLEST EXTENT PERMITTED BY LAW, EXAMFACTOR EXCLUDES ALL WARRANTIES, CONDITIONS, TERMS OR REPRESENTATIONS ABOUT THE ACCURACY, SECURITY, RELIABILITY, QUALITY, AVAILABILITY OR COMPLETENESS OF THE PLATFORM, USER-GENERATED CONTENT ON THE PLATFORM, OR THE CONTENT OF ANY SITES SO LINKED AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF USER-GENERATED CONTENT OR ANY CONTENT ON THE PLATFORM, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE PLATFORM, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE PLATFORM, (IV) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE PLATFORM BY ANY THIRD PARTY, AND/OR (V) ANY ERRORS OR OMISSIONS IN ANY USER-GENERATED CONTENT OR ANY OTHER CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY USER- GENERATED CONTENT OR ANY OTHER CONTENT THAT IS POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE PLATFORM AS EXAMFACTOR IS STRICTLY AN INTERMEDIARY AS UNDER THE INFORMATION TECHNOLOGY ACT, 2000. EXAMFACTOR DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY USER- GENERATED CONTENT OR THE PLATFORM ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE PLATFORM OR ANY HYPERLINKED SERVICES OR FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND EXAMFACTOR WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF USER-GENERATED CONTENT OR SERVICES. AS WITH THE PURCHASE OF A SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
Applicable Law and Jurisdiction
The applicable law and jurisdiction is dependent upon which entity forming part of the ExamFactor group is offering you the Platform and the Services, which in turn is dependent upon the Subscription chosen by you. Illustratively, Services provisioned in respect of Subscriptions pertaining to India, ExamFactor India shall be the entity rendering the Services and, accordingly, the Agreement shall be governed by and construed in accordance with the laws of India; and you agree, as we do, to submit to the exclusive jurisdiction of the courts at Kolkata, West Bengal, India.
Indemnity and Release
To the extent permitted by applicable law, you agree to defend, indemnify and hold harmless ExamFactor, its affiliates, their respective officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (i) your use of and access to the ExamFactor Platform; (ii) your violation of any term of the Platform Terms; (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right; (iv) any claim that your User-generated Content caused damage to a third party; or (v) violation of any applicable laws. This defense and indemnification obligation will survive these Terms and Conditions and your use of the ExamFactor Platform.
You hereby expressly release ExamFactor, its affiliates and any of their respective officers, directors, employees and agents from any cost, damage, liability or other consequence of any of the actions/inactions of any third-party vendors or service providers and specifically waive any claims or demands that you may have in this behalf against any of ExamFactor, its affiliates and any of their respective officers, directors, employees and agents under any statute, contract or otherwise.
General Provisions:
- Legal Notices:In the event of any other disputes or claims arising from the use of the ExamFactor Platform, please get in touch with us at support@ExamFactor.com
- Modification, Amendment or Termination:ExamFactor may, in its sole discretion, modify or revise the Agreement and policies at any time, and you agree to be bound by such modifications or revisions. Your continued use of the Platform post any modification of the Agreement shall be taken as your consent and acceptance to such modifications. Nothing in the Agreement shall be deemed to confer any third-party rights or benefits. You are advised to check our Platform frequently to see recent changes and to keep yourself updated with the most recent updates.
- Force Majeure: ExamFactor shall not be liable for failure to perform, or the delay in performance of, any of its obligations if, and to the extent that, such failure or delay is caused by events substantially beyond its control, including but not limited to acts of God, acts of the public enemy or governmental body in its sovereign or contractual capacity, war, terrorism, floods, fire, strikes, epidemics, civil unrest or riots, power outage, and/or unusually severe weather.
- Miscellaneous: If any part of the Agreement is found to be unlawful, void or unenforceable, that part of the Agreement will be deemed severable and will not affect the validity and enforceability of any remaining provisions. Any notice required to be given in connection with the Platform shall be in writing and sent to the registered office of ExamFactor. We do not guarantee continuous, uninterrupted or secure access to the Platform, and operation of the Platform may be interfered by numerous factors outside our control. Headings are for reference purpose only an on no way define, limit, construe or describe the scope or extent of such section. Our failure to act with respect to any breach by you or others does not waive our right to act with respect to subsequent or similar breaches.
No unlawful or prohibited use:-
As a condition of your use of the services, you will not use the services for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You will not use the services in any manner that could damage, disable, overburden, or impair Exam Factor's server, or the network(s) connected to any Exam Factor's server, or interfere with any other party's use and enjoyment of any Services. You shall not attempt to gain unauthorized access to any services, other accounts, computer systems or to any of the Services, through hacking, password mining or any other means. You shall not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Services.
Further, without Exam Factor's prior written consent, you shall not subject yourself including but not limited to the following unlawful activities:
(1) access any part of the Services, Content, data or information you do not have permission or authorization to access or for which Exam Factor has revoked your access;
(2) use robots, spiders, scripts, service, software or any manual or automatic device, tool, or process designed to data mine or scrape the Content, data or information from the Services, or otherwise use, access, or collect the Content, data or information from the Services using automated means;
(3) use the Content for the development of any software program, including, but not limited to, training a machine learning or artificial intelligence (AI) system.
(4) cache or archive the Content (except for a public search engine’s use of spiders for creating search indices).
Coin Policy
1. Introduction
This Coin Policy governs the guidelines for the issuance, usage, and redemption of coins across ExamFactor’s platforms. With a commitment to fostering a rewarding and engaging user experience, we offer 'coins' for various activities.
2. Accumulation of Coins
'Coins' begin to accumulate immediately upon a user’s registration on our platform.
Users can earn 'coins' through the following activities:
- Referring a friend
- Achieving higher accuracy in mock tests
- Maintaining a streak of activities
Bucket | Coins | Details |
---|---|---|
Sign-up | 50 | Successfull sign up on Examfactor's Platform |
Referral | 100 | Reffered friend has successfully signed up on Examfactor's platform; Referrer gets 100 coins & Refrre gets 10 cions |
Streak | 50 | Completing a 7-days streak |
Mock Test | 1 | 1 Coin for every answer |
3. Coin Usage and Redemption
- Product Purchase: Users have the flexibility to use their 'coins' as a form of payment for product purchases. You can use up to 250 coins for each product purchase transaction. However, you will not be able to use coins to purchase the live test. Each coin holds a value equivalent to INR 1.00. After the purchase of the product, accumulated coins will remain available in the user's ‘Milestone Journey’.
- Levels and Rewards: Our commitment to recognising consistency and brand loyalty is reflected in the establishment of 4 levels within a user's 'Journey’. Each level offers specific redeemable gifts, contingent upon certain conditions being met.
4. Coin Expiry
It is important to note that 'coins' are subject to expiration. Earned coins will remain valid for 180 days from the date of earning. Users will be aware of the expiration date associated with their earned 'coins’. Expired 'coins' cannot be used for transactions.
5. Coin Balance and History
Users will have access to their 'coins' balance, transaction history, and expiration dates within their accounts.
6. Levels
Currently, there are four coin levels, beginning with 'Beginner,' advancing to 'Star,' then 'Master,' and ultimately reaching 'Legend.' Each level offers specific redeemable gifts, which are detailed in the list below.
Level | Coin Accumullated | Rewards - Amazon voucher(INR) |
---|---|---|
Beginner | 0 - 499 | NA |
Star | 500 - 1499 | 500 |
Master | 1500 - 2999 | 1000 |
Legend | 3000+ | 1500 |
These levels are achievable through a few user activities on the platform, including referring a friend, maintaining 7-day streaks, and participating in mock tests with higher accuracy.
A user can claim an Amazon voucher reward once every quarter, with a maximum of 3 times a year. To claim an Amazon voucher, the user must be a paid subscriber to our Crash Course Maha Pack.
7. User Responsibility and Malpractice Prohibition
- Participant Responsibility: All participants are expected to adhere to the terms and conditions of the Coin programme. This includes providing accurate information, refraining from engaging in any fraudulent activities, and respecting the programme's guidelines at all times.
- Fraudulent Activity Prohibition: Engaging in any form of fraudulent activity, including but not limited to manipulation of points, unauthorised use of accounts, falsification of information, or any other deceptive practices, is strictly prohibited. Participants found engaging in such activities will be subject to immediate termination from this programme.
- Programme Abuse Prevention: We reserve the right to monitor programme activity and take necessary actions to prevent abuse or misuse of the loyalty programme. This includes, but is not limited to, the suspension or termination of accounts, forfeiture of points / any associated reward, and restriction from participating in future promotions or offers.
- Reporting Suspected Malpractice or Fraud: We encourage participants to report any suspected instances of malpractice or fraud immediately to our customer support team. Prompt reporting allows us to investigate the matter thoroughly and take appropriate action to safeguard the integrity of the programme.
8. Policy Updates
We reserve the right to modify this Coin Policy as needed in response to evolving user requirements, with the aim of maintaining fairness and enhancing the overall rewarding experience. These potential updates may encompass changes to the coin values associated with each activity, as well as adjustments to coin expiry dates and durations.
9. User Agreement
By using our platform and participating in activities that earn 'coins,' users agree to adhere to this Coin Policy. Failure to comply with these guidelines may result in the termination of the user’s participation in the programme and the forfeiture of any accrued benefits.
This policy is effective as of 17 October 2023, and it governs the use of 'coins' as rewards on our platform.
For any inquiries or issues regarding this policy, please do not hesitate to reach out to our customer support team at support@examfactor.com.
Contact for User Support/Queries
If you have concerns or queries regarding the Platform Terms, you may write to us by email at support@ExamFactor.com or by post to:
ABP Learning Technologies Pvt Ltd
1st Floor C-12, Sector 3, Noida, Gautam Buddha Nagar
Uttar Pradesh- 201301
Terms and Conditions – Version 1.0
Last updated - 01 Sept 2023