PRIVACY POLICY

The following privacy policy is being published in accordance with the provisions of the Information Technology Act, 2000 and other applicable Rules thereunder, including but not limited to the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 ("IT Rules").
This Privacy Policy explains the policy of ExamFactor’s website – examfactor.com, (hereinafter referred to as "the Website"), with respect to the disclosure, collection, storage, usage and protection of your information during the course of your interaction with the Website.
Please read this Privacy Policy carefully and in conjunction with the Terms of Use. If you do not understand this policy, or do not accept any part of it, then you should not use the Platform, as the case may be. Your use and/or continued use of the Platform, as the case may be amounts to express consent to the terms of this Privacy Policy as well as the Terms of Use.
For the purposes of this Policy, accessing of the Website with any study material made available or uploaded therein or downloaded, embedded therefrom shall collectively be referred to as the "Services". The Website shall be referred to as "the Platform".
This Privacy Policy forms part and parcel of the Terms of Use for the ExamFactor’s website shall be read as a whole. Capitalized terms used here, but undefined, shall have the same meaning as attributed to them in the Terms of Use.

INFORMATION COLLECTED FROM YOU

1. When you use the Platform by way of registration, log in, creation of a user account or creation of a post, purchase of a test series, attempting a mock test, etc. or by way of interaction via third party websites and/or mobile applications or by way of any other communication with the Platform, ExamFactor may collect your personally identifiable information including name, date of birth, gender, demographic information, photos, e-mail address, telephone number, mobile phone number, credit card or debit card details, geographic location, mailing address, social media account details including list of contacts/friends and examination preferences (Target Exam Year, Product Type, Target Exam) .

2. ExamFactor will use this information to validate you as a user when using the Platform, to provide the Service to you, including administration of your user account, to notify you of changes to the Service or about any changes to our terms and conditions or this privacy policy, to manage its business, including financial reporting and billing of its Service, for the development of new products and services, to send you newsletters, offers and promotion coupons to market and advertise its products and services by email and SMS, to comply with applicable laws, court orders and government enforcement agency requests, for research and analytic purposes including to improve the quality of the Service and to ensure that the Service is presented in the most effective manner for you and your device.

3. By registering on the Platform, you agree and confirm your consent to providing ExamFactor with your aforementioned personal information, which is lawful, necessary and permissible. You at all times have the right to discontinue the use of the Platform. ExamFactor is not liable to provide you with its Services in the absence of or your refusal to provide the aforesaid information. Additionally, ExamFactor is not liable to ensure or maintain the same quality of its Services to you, as it may for a user who provides all aforementioned information.

4. Any information provided by you under ExamFactor’s comments, upvotes or otherwise any information that you provide on the Platform is not personal information and shall become part of ExamFactor’s published content. ExamFactor may use the aforementioned information without your consent for purposes including but not limited to improving its products and services, developing new products and services and sending you messages about promotions and offers.

5. On our website, we record the information you voluntarily share with us via electronic mail so that we can respond to your queries. We only gather your details when you register on our website or submit a form. When you fill out a form, we may ask for your name, email address, or phone number. However, you can browse our site anonymously if you prefer. If you provide us with your personal information and contact details, we reserve the right to contact you via SMS, Calls, Emails, or WhatsApp with information about our products and offers, even if your number is on the Do Not Disturb (DND) list.

INFORMATION COLLECTED AUTOMATICALLY

• When you visit or interact with the Platform, apart from ExamFactor, certain third party advertisers and/or service providers may use technologies that automatically collect information about you for both transactional (e.g., confirmation of registration, notification of purchase made, etc.) and promotional (e.g., promotions, newsletters, etc.) purposes. Your information may be collected by ExamFactor or such third party advertisers and/or service providers in the following ways:-

  Log Files

  Every time you visit the Platform, ExamFactor’s servers automatically receive and log information from your browser and device used to access the Platform (such as IP address, device ID, details of your network operator and type, your operating system, browser type and version, CPU speed, and connection speed). This enables us to validate you as a User, to understand your usage of the Platform and helps us to make changes and updates most suited to your needs and interests.

  Mobile Device

  When you register your mobile device or use the mobile device to access the Website, In addition to the aforesaid, ExamFactor will also collect device information such as mobile device ID, model and manufacturer details, operating system etc. for improving the Platform’s overall functionality and displaying the content according to your preferences.

  Cookies

  Cookies are data files placed on your device, used to keep track of information such as your interaction with social media websites, the content you click on, download, upload or share and other activity on the Platform etc. in order to improve your experience of the Platform by personalizing it to your preferences and usage trends.

  Web Beacons

  Web beacons are transparent graphic images used in our email communication to you, in order to understand customer behavior and improve the overall quality, functionality and interactivity of the Platform.

  Mobile Analytics

  Mobile analytics software is used by ExamFactor to better understand and customize the functionality of the Platform’s software on your phone. This is done by collecting information such as your frequency of the App’s usage, the features you prefer to use on the Platform, where the Platform was downloaded from, Device Id, name of other mobile applications on your device, etc.

  Payment/Purchase Information

  In order to access certain paid features and services on the Platform, you may be required to create or log into a separate account on a payment gateway or website such as “PayU” or “PayTM”. Once such an account is created, in order to process your payments/ purchases on the Platform, such payment gateway provider may require and collect your details such as name, address, phone number, email address and credit or debit card information, net banking information or details of any web wallets maintained by you. Any/all payment(s) made/processed or details provided to or shared with such authorized payment gateway providers shall be stored directly by such payment gateway providers without any information passing through or related to ExamFactor. ExamFactor assumes no liability in respect of such payments and/or information shared with or provided to such authorized payment gateway providers. It is further clarified that the aforementioned information is only used in accordance with the provisions of the applicable law and in strict adherence to this Privacy Policy.

  Public Forums

  Any information that is disclosed by you in the comments section or by way of the “create a post” feature, becomes published information & ExamFactor shall not be held liable for the security of the same or any personal information that you disclose herein. You agree to exercise caution when disclosing any personal information or personally identifiable information in this regard.

• Please note that we only use the aforesaid information to communicate with and/or improve the Service and to better understand our users' operating systems, for system administration and to audit the use of the Service. We do not use any of the aforesaid data to identify the name, address or other personal details of any individual.


• For the purpose of this Privacy Policy, any passwords, financial information such as credit or debit card details or other payment instrument details and any additional information prescribed by law to be sensitive that may be collected by ExamFactor during your use of the Platform and the Services provided thereon, shall be referred to as "Sensitive Personal Data or Information".

LINK TO THIRD PARTIES

1. The Platform may include links that redirect you to other websites. This Privacy Policy does not cover these third party websites. You agree that once you leave our servers, any third party websites that you go to or interact with are at your own risk. ExamFactor shall not be held liable for any default, loss of function or any risk that your sensitive personal information may be exposed to as a result of the same.

SHARING OR DISCLOSURE OF INFORMATION COLLECTED

• As a strict policy, we will not disclose, share or exploit your information with anyone without your express permission.


• However, we may be mandated under law or under contracts to make certain limited disclosures under the following circumstances:


• Legal Necessity: ExamFactor may share any of the aforesaid information, including your personally identifiable information or Sensitive Personal Data or Information, without obtaining a separate consent from you, if and when such information is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation of any criminal activity, or for prosecution and punishment of offences.


• Limited Disclosure to Service Providers: we may disclose your information (but not Sensitive Personal Data or Information) to our service providers and business partners ("Service Providers") for the purposes of betterment and improvement of our services including but not limited to hosting the Platform, payment processing, analyzing data, providing customer service, etc, for the purpose of making various features, services and products of ExamFactor available to you and investigating or redressing grievances. This will be in the form of aggregated anonymized data and will be under strict contractual arrangements that preserve the confidentiality and security of your personal information in accordance with this Privacy Policy;


• Limited Disclosures for improvement of services: ExamFactor may share the aforesaid information including your personally identifiable information (but not Sensitive Personal Data or Information) when it is required to be shared with sponsors, partners, advertisers, analytics companies or third parties for the purpose of marketing, advertising promotional offers, offering product information and market research, in connection with the Service. This will be in the form of aggregated anonymized data and will be under strict contractual arrangements that preserve the confidentiality and security of your personal information in accordance with this Privacy Policy;

SECURITY OF INFORMATION COLLECTED

• We take the security of your personal information seriously and use appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing and against accidental loss, destruction or damage. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data which is transmitted to or from the Service. Any transmission is at your own risk.


• We keep your personal information for no longer than is necessary for our business purposes or for legal requirements.

HOW TO DELETE YOUR EXAMFACTOR ACCOUNT?

All you need to do is send an email to support@examfactor.com asking them to delete your ExamFactor account and the associated data with it.
Once you receive a reply from them, you’ll have seven days to reply to their email with a valid ID proof and confirmation to delete the account. If you don’t send the confirmation, your account won’t be deleted, and the request will be abandoned.

CONTACT US

If you have any questions or concerns regarding the Privacy Policy, kindly contact us at support@examfactor.com